At OnDeck, we understand that providing an outstanding customer experience is vital to our success. This commitment keeps our customers returning and has already earned the trust of thousands of small businesses.
What our small business customers are saying
When it comes to securing funding for small businesses, customer trust and satisfaction are paramount. At OnDeck, we pride ourselves on delivering an exceptional service, which is reflected in the 5-star reviews we receive on Trustpilot.
Our clients consistently highlight our personalised approach, rapid funding, and efficient processes. These positive testimonials not only underscore our commitment to supporting small business owners, but also reinforce our reputation as a reliable and trustworthy partner in helping to grow their businesses.
“We were very impressed with the speed, professionalism and friendly service that
we received from OnDeck. They worked very hard to offer a number of options to
us making the whole experience extremely good.” Paul – 5 star
“Amazing staff and business. A lifesaver in hard financial times. Christopher who
dealt with my loan application was extremely knowledgeable, prompt in his replies
and very, very helpful the whole way through.” Maxine – 5 star
“We were looking to purchase some new equipment to expand the business
and with the help of OnDeck were able to get the funding we needed 1 day after
starting the application.” Richard – 5 stars
“In the lead up to a busy trading period, we needed funds so that we could hire
more staff and purchase additional stock. We applied and the funds were in our
account within 24 hours.” Sarah – 5 stars
“The whole process was both relaxed and professional. I achieved an outcome
tailored to my needs and was guided by a consultant who understood what I
required and worked with me. It is a much more enjoyable experience than having
to deal with the totally unreasonable demands of the banks who don’t understand
the complexities and needs of small business.” Mark – 5 stars
“OnDeck are so easy to work with, they communicate and keep you posted all the
way. The process is easy and quick.” Suzanne – 5 stars