The impact of COVID
On the business of providing organisational cultural advice to firms across the globe, John said COVID-19 had wide-ranging implications and opportunities for his firm. “There are many impacts on the cultures of businesses during COVID. Some have been positive such as flexible working arrangements, trusting employees to work autonomously, and more care for people’s wellbeing.
“On the flipside less team face-to-face interactions, employment uncertainty, anxiety, reduced communication and for some the separation from families to stay employed have had negative results.”
At Barclayss, COVID-19 directly impacted the consulting firm’s ability to service its clients face-to-face. Their clients include some of the biggest mining, resources, and manufacturing companies in Australia and globally. “This meant we couldn’t run workshops and onsite coaching modules,” John explained.
However, rather than throwing up their collective hands in despair, the team at Barclayss immediately took steps to access technology to stay connected to its clients. “Using virtual technologies enabled us to continue the momentum we had developed with our clients in terms of maintaining their cultural advances and leadership development.
“Investing in our production capabilities and virtual technologies will also help us fast-track our plans to expand into Indonesia, Singapore, Malaysia, Philippines and Hong Kong.”
Focusing on the recovery phase
With restrictions easing in Australia at least, Barclayss is focusing on providing its clients with a flexible service offering that will include a hybrid of virtual and in-person contacts. “We are now providing our support in different ways so our clients can choose how best to engage with us,” John explained.
Moreover, the balance between having cash in the business and accessing funds at short notice is fundamental to Barclayss business continuity plan.
“In this regard, OnDeck is very flexible and responds quickly. Being able to access funds within 48 hours allowed us to pivot quickly and get ahead of our competitors. They have been great to deal with.”
And John’s top tips for maximising the business recovery phase?
- Embrace flexible working arrangements
- Embrace technology to better service clients
- Ensure you have a surplus of funds to manage any other impacts on the economy.
Get in touch with OnDeck today to find out about funding options to help finance your business’s recovery planning.
If you want learn more about how culture can transform your business, visit Barclayss at www.barclayss.com.
